Faq

We currently operate with warehouse locations in both the United Kingdom and Australia, allowing us to serve customers across both markets.

Yes. We serve customers in both the United Kingdom and Australia. Available products, shipping options and delivery times may vary depending on the customer's location and product availability.

Orders are normally processed through the warehouse serving your market and according to product availability. UK orders are generally handled through our United Kingdom operations, while Australian orders are generally handled through our Australian operations.

A pre-order allows you to purchase a product before its official release date. Payment is made at the time of purchase, and your product will be prepared for dispatch once it becomes available at the warehouse serving your market.

Yes. All products sold through our store are authentic, brand new and sealed unless otherwise clearly stated on the product page.

Products available for pre-order are offered based on expected inventory and allocations. Once your order is confirmed, it will remain registered in our system and will be prepared for dispatch as soon as the product becomes available at the relevant warehouse.

Pre-order items are dispatched after the official release date and once the products have arrived at the warehouse serving your market. Order preparation generally takes a few business days.

Not always. Release dates and distributor delivery schedules may differ between the United Kingdom and Australia. The release information shown on the relevant product page should be used as the reference for your order.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, when available, so you can follow your shipment until delivery.

Your tracking number will be sent by email once your package has been prepared and handed over to the courier. Tracking information may sometimes take a few hours to become active.

If your order has not yet been shipped, please contact our customer support team through live chat or email to request a cancellation. The request will be reviewed according to the current status of your order and our applicable cancellation policy.

Please contact us as soon as possible through live chat or email. If your order has not yet been prepared or shipped, we will do our best to assist you with the requested change.

Once a refund has been approved and processed, it will be returned to the original payment method used for the purchase. The time required for the funds to appear may vary depending on your bank or payment provider.

Orders containing products with different availability dates may be shipped once all items in the order are available, unless a different shipping arrangement is stated during checkout or agreed with our customer support team.

Your order may be dispatched once all products are available. Shipping times will therefore depend on the release date and warehouse arrival date of the latest product included in your order.

Every order is prepared with care at our warehouse. Products are packed using suitable protective materials according to their size and type to help protect them during transportation.

Please contact our customer support team as soon as possible and provide your order number. Where possible, include clear photos of the parcel, packaging and affected products. Our team will review the situation and assist you accordingly.

Please contact us through live chat or email and provide your order number together with details of the missing item. We will review the shipment information and assist you in resolving the issue.

Yes, although some high-demand products and pre-orders may have a maximum purchase quantity per customer. When applicable, the limit will be clearly stated on the product page.

The price confirmed and paid at checkout is the price associated with your order, except where a correction or other circumstance is permitted under our Terms and Conditions.

Release dates are determined by manufacturers and distributors and may occasionally change. If a product is delayed, your pre-order will remain active and will be prepared for dispatch once the product becomes available at the relevant warehouse.

Yes. Inventory, distributor allocations and release schedules may differ between our UK and Australian operations. As a result, certain products may become available at different times depending on the market.

If you do not receive an immediate response through our live chat, please contact us by email at blissblackfire@gmail.com. Our customer support team will review your request and reply as soon as possible.

Customers in both the United Kingdom and Australia can contact us through live chat or by email at blissblackfire@gmail.com for questions regarding orders, shipping, pre-orders, cancellations and refunds.