Faq

A pre-order allows you to purchase a product before its official release date. Payment is made at the time of purchase, and the product will be shipped as soon as it becomes available at our warehouse.

Yes. All products sold on our store are authentic, brand new and sealed, unless otherwise stated on the product page.

Products available for pre-order are reserved based on the orders received. Once your order is confirmed, the product will be prepared and shipped as soon as it arrives at our warehouse.

Pre-order items are shipped after the official release date, as soon as they become available at our warehouse. Order preparation generally takes a few business days.

As soon as your order is shipped, you will receive a confirmation email with a tracking number, when available, allowing you to follow your shipment until delivery.

Your tracking number will be sent by email as soon as your package is handed over to the courier. In some cases, tracking information may take a few hours to become active.

If your order has not yet been shipped, you can contact our customer support team via live chat or email to request a cancellation. Your request will be reviewed based on the current status of the order.

Please contact us as soon as possible via live chat or email. If your order has not yet been prepared or shipped, we will do our best to assist you with the requested change.

Once approved, the refund will be processed back to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

Orders containing products with different availability dates may be shipped once all items are available, unless otherwise stated during the purchase process.

Your order may be shipped once all items are available. Shipping times will depend on the release dates and the arrival of each product at our warehouse.

We prepare every order with care to help protect products during transit. Items are packed using suitable protective materials based on their type and size.

Please contact our customer support team as soon as possible and provide your order number. If possible, include photos of the package and the products received. Our team will review the situation and assist you accordingly.

Please contact us via live chat or email and provide your order number and details of the missing item. We will review the shipment and assist you in resolving the issue.

Some products may have a maximum purchase limit per customer. When applicable, the limit will be clearly stated on the product page.

The price paid at the time of purchase will remain the price confirmed at checkout, except in cases of agreed changes or circumstances covered by our Terms and Conditions.

Release dates are determined by manufacturers or distributors and may be subject to change. If a release is delayed, your pre-order will remain valid and will be shipped as soon as the product becomes available.

If you do not receive an immediate response through our live chat, please contact us by email at blissblackfire@gmail.com. Our customer support team will review your request and reply as soon as possible.

You can contact us via live chat or by email at blissblackfire@gmail.com for questions regarding orders, shipping, cancellations and refunds.